Microgrids and Solar Microgrid FAQs

Select your topic to read the FAQs further below.

  • About Microgrids
  • Costs, Billing & Accounts
  • Customer Support
  • Power Save Microgrids Power Save Microgrids

About Microgrids

Frequently Asked Questions about microgrids and solar microgrids.

The embedded Microgrid Network is a private electricity network that is connected to the external electricity ‘grid’ and is also fed from the Solar System which is to be installed on the roof at a multi-tenanted site like a shopping centre, industrial complex etc.

Top-up electricity is purchased from the grid at wholesale rates from an energy retailer to supplement Solar generated electricity. Every tenant’s premises will be connected on the Embedded Microgrid Network, and a ‘smart meter’ will be installed for each tenancy which digitally records data about the combined Grid and wholesale energy consumption.

Customers within the Microgrid get access to the cheapest cost of electricity in the market by sharing in the savings made from the microgrid buying at bulk prices and utilising solar generated electricity, which is the lowest cost of electricity in the market. This is backed by a written guarantee.
Owners of buildings also access this cheaper power and can benefit from licence fees payable to them for allowing the network. A Microgrid adds real estate value to a building by generating another revenue stream, lowering electricity costs and increasing its efficiency.
Under typical circumstances, there is no direct cost to building owners or tenants at all.
The electrical infrastructure is reconfigured to accommodate new meters and a solar system is added to the roof.
Engineers review the electrical network, building structure and roof integrity to ensure that the Microgrid can be created without creating issues for the building. The process will ensure and confirm that the microgrid can comply with electrical safety requirements, and can accommodate for the addition of a solar system without compromising building or roof integrity.

Costs, Billings and Accounts

Frequently Asked Questions about costs, billings and accounts.

Your Microgrid Power electricity account will list a number of standard payment methods including;

  • Direct Debit,
  • EFT
  • Credit Card by phone and;
  • BPAY
Network use of system charges are the fixed and variable charges for supplying electricity to your business. Network charges are separate to amounts charged for your consumption of electricity (that is, your ‘energy only’ costs). Your electricity retailer currently collects these network charges from you under your existing electricity arrangements.
Normally, your electricity retailer will charge you for both the cost of selling you electricity and for network charges. An ‘energy only’ contract is an electricity contract which only charges you for the cost of selling you electricity. These kinds of contracts are usually offered at the discretion of the electricity retailer, so may be difficult to obtain.

Microgrid Power will bill you each month for your electricity usage including NUOS.

If you have chosen to use an alternative retailer, your retailer will bill you according to their terms and conditions and their agreement with you.

Microgrid Power will continue to bill you for NUOS.

Customer Support

Frequently Asked Questions about customer support.

Speak to a Power Save representative to find out more about:

  • the Embedded Network conversion process and what you need to do,
  • how Power Save may be able to address your concerns regarding the Embedded Network conversion process.

Power Save Microgrids

Frequently Asked Questions about Power Save Microgrids.

Microgrid Power is our retailing and billing partner and a licenced electricity retailer.
You can expect to receive a guaranteed savings from your existing electrical retailer. This could range from anywhere between 10-30% in savings depending on your current terms, location and usage.
Unlike many other retailers, there is no lock-in period. You are free to stop your arrangement with us and choose another retailer at any time.

Customers within the Embedded Network are covered by regulated customer protections the same as they would have buying electricity directly from an authorised retailer.

These protections include :

  • Billing/payment procedure
  • Fair disconnection procedures
  • Complaints and Hardship procedures
Once tenants agree to the conversion of the site and the conversion is registered with the Australian Energy regulator, you can contact your Power Save representative.
If for whatever reason you do not wish to use Microgrid Power you may use your retailer of choice. You will enter into an ‘Energy Only’ contract with your chosen retailer who will bill you for the electricity you use. As your landlord owns the distribution network within the shopping centre, the network costs will be passed through to your retailer or you will receive a second bill from Microgrid Power on behalf of your landlord for the Network Use of System (NUOS) costs. This cost wont be any higher than a regular electricity bill.

Reduce your energy costs

Provide us with an energy bill and some details of your business to see how much you could save.