Microgrids and Solar Microgrid FAQs
Select your topic to read the FAQs further below.
About Microgrids
Frequently Asked Questions about microgrids and solar microgrids.
The embedded Microgrid Network is a private electricity network that is connected to the external electricity ‘grid’ and is also fed from the Solar System which is to be installed on the roof at a multi-tenanted site like a shopping centre, industrial complex etc.
Top-up electricity is purchased from the grid at wholesale rates from an energy retailer to supplement Solar generated electricity. Every tenant’s premises will be connected on the Embedded Microgrid Network, and a ‘smart meter’ will be installed for each tenancy which digitally records data about the combined Grid and wholesale energy consumption.
The embedded Microgrid Network is a private electricity network that is connected to the external electricity \u2018grid\u2019 and is also fed from the Solar System which is to be installed on the roof at a multi-tenanted site like a shopping centre, industrial complex etc.
Top-up electricity is purchased from the grid at wholesale rates from an energy retailer to supplement Solar generated electricity. Every tenant\u2019s premises will be connected on the Embedded Microgrid Network, and a \u2018smart meter\u2019 will be installed for each tenancy which digitally records data about the combined Grid and wholesale energy consumption."}},{"@type":"Question","name":"What are the benefits to customers?","acceptedAnswer":{"@type":"Answer","text":"Customers within the Microgrid get access to the cheapest cost of electricity in the market by sharing in the savings made from the microgrid buying at bulk prices and utilising solar generated electricity, which is the lowest cost of electricity in the market. This is backed by a written guarantee. \n"}},{"@type":"Question","name":"What are the benefits to building owners?","acceptedAnswer":{"@type":"Answer","text":"Owners of buildings also access this cheaper power and can benefit from licence fees payable to them for allowing the network. A Microgrid adds real estate value to a building by generating another revenue stream, lowering electricity costs and increasing its efficiency.\n"}},{"@type":"Question","name":"Will there be any cost to customers to convert the site to an Embedded Microgrid Network?","acceptedAnswer":{"@type":"Answer","text":"Under typical circumstances, there is no direct cost to building owners or tenants at all.\n"}},{"@type":"Question","name":"What physical changes does a Microgrid involve to my building?","acceptedAnswer":{"@type":"Answer","text":"The electrical infrastructure is reconfigured to accommodate new meters and a solar system is added to the roof.\n"}},{"@type":"Question","name":"What precautions are taken to protect the building?","acceptedAnswer":{"@type":"Answer","text":"Engineers review the electrical network, building structure and roof integrity to ensure that the Microgrid can be created without creating issues for the building. The process will ensure and confirm that the microgrid can comply with electrical safety requirements, and can accommodate for the addition of a solar system without compromising building or roof integrity.\n"}}]}
Costs, Billings and Accounts
Frequently Asked Questions about costs, billings and accounts.
Your Microgrid Power electricity account will list a number of standard payment methods including;
- Direct Debit,
- EFT
- Credit Card by phone and;
- BPAY
Microgrid Power will bill you each month for your electricity usage including NUOS.
If you have chosen to use an alternative retailer, your retailer will bill you according to their terms and conditions and their agreement with you.
Microgrid Power will continue to bill you for NUOS.
Your Microgrid Power electricity account will list a number of standard payment methods including;
- Direct Debit,
- EFT
- Credit Card by phone and;
- BPAY"}},{"@type":"Question","name":"What are \u2018Network Use Of System (NUOS) charges\u2019?","acceptedAnswer":{"@type":"Answer","text":"Network use of system charges are the fixed and variable charges for supplying electricity to your business. Network charges are separate to amounts charged for your consumption of electricity (that is, your \u2018energy only\u2019 costs). Your electricity retailer currently collects these network charges from you under your existing electricity arrangements."}},{"@type":"Question","name":"What is an \u2018energy only\u2019 contract?","acceptedAnswer":{"@type":"Answer","text":"Normally, your electricity retailer will charge you for both the cost of selling you electricity and for network charges. An \u2018energy only\u2019 contract is an electricity contract which only charges you for the cost of selling you electricity. These kinds of contracts are usually offered at the discretion of the electricity retailer, so may be difficult to obtain."}},{"@type":"Question","name":"How often will I be receiving a power bill?","acceptedAnswer":{"@type":"Answer","text":"
Microgrid Power will bill you each month for your electricity usage including NUOS.
If you have chosen to use an alternative retailer, your retailer will bill you according to their terms and conditions and their agreement with you.
Microgrid Power will continue to bill you for NUOS."}}]}
Customer Support
Frequently Asked Questions about customer support.
Speak to a Power Save representative to find out more about:
- the Embedded Network conversion process and what you need to do,
- how Power Save may be able to address your concerns regarding the Embedded Network conversion process.
Speak to a Power Save representative to find out more about:
- the Embedded Network conversion process and what you need to do,
- how Power Save may be able to address your concerns regarding the Embedded Network conversion process."}}]}
Power Save Microgrids
Frequently Asked Questions about Power Save Microgrids.
Customers within the Embedded Network are covered by regulated customer protections the same as they would have buying electricity directly from an authorised retailer.
These protections include :
- Billing/payment procedure
- Fair disconnection procedures
- Complaints and Hardship procedures
Customers within the Embedded Network are covered by regulated customer protections the same as they would have buying electricity directly from an authorised retailer.
These protections include :
- Billing\/payment procedure
- Fair disconnection procedures
- Complaints and Hardship procedures"}},{"@type":"Question","name":"How do I become a customer of Powersave and Microgrid Power?","acceptedAnswer":{"@type":"Answer","text":"Once tenants agree to the conversion of the site and the conversion is registered with the Australian Energy regulator, you can contact your Power Save representative.\n"}},{"@type":"Question","name":"Do I have to use Microgrid Power as my retailer after the network conversion?","acceptedAnswer":{"@type":"Answer","text":"If for whatever reason you do not wish to use Microgrid Power you may use\nyour retailer of choice.\n\nYou will enter into an \u2018Energy Only\u2019 contract with your chosen retailer who will bill you for the electricity you use.\n\nAs your landlord owns the distribution network within the shopping centre, the network costs will be passed through to your retailer or you will receive a second bill from Microgrid Power on behalf of your landlord for the Network Use of System (NUOS) costs. This cost wont be any higher than a regular electricity bill.\n"}}]}
Reduce your energy costs
Provide us with an energy bill and some details of your business to see how much you could save.